1. Operator and scope
WoluTools is a product of Woluex, operated by Wilhelm Machholz, Versbacher Str. 229, 97078 Würzburg, Germany. These terms apply to the website, accounts, submitted files, tool results, the free daily allowance, recurring plans and AI credits. Checkout is initially offered only to customers in Germany.
2. Account and service
You must provide accurate account information, confirm your email, keep access credentials secure and have the rights and lawful authority required for every submitted file. WoluTools processes files only for the selected workflow. Tool pages state the supported formats, limits, retention period and result package. Results remain technical assistance and must be reviewed before use.
3. Free allowance, plans and AI credits
Standard tools are available on the free plan for up to 3 successful jobs per account and calendar day (UTC), limited to files up to 10 MB and the smallest job size of each tool. Pro and Business plans remove this limit within fair use. Single results are not sold. AI tools consume AI credits; the credit cost of a job is shown before you unlock the result. Plan credits are granted per billing period and expire at its end; purchased credit packs do not expire. Plan credits are used before purchased credits. Credits have no cash value and cannot be transferred. Prices shown to German customers are final prices. No VAT is charged under § 19 UStG.
4. Recurring plans
Monthly and yearly plans renew automatically through the payment provider used at checkout (PayPal or Stripe) at the price and interval displayed before approval until cancelled. Plan access and plan credits are granted only after WoluTools receives a verified payment event from PayPal or Stripe. Unused plan credits do not roll over. You can cancel in your workspace at any time; cancellation stops future charges, the plan stays active until the end of the paid period, and remaining plan credits are not converted into cash or permanent credits.
5. Contract and immediate performance
Before a credit pack purchase or subscription you must accept these terms and expressly request immediate performance. You also acknowledge that a statutory withdrawal right may expire once the service has been fully performed. Approval at PayPal or Stripe alone does not prove a successful payment. WoluTools grants paid access only according to verified provider status.
6. Failed jobs and refunds
A verified technical failure does not count against the free daily allowance and does not consume AI credits; reserved credits are released. If WoluTools cannot provide a purchased credit pack or plan, the applicable payment is cancelled, released or refunded. A result is not defective merely because it reports errors in the submitted material or because a user does not prefer a technically correct finding.
7. Fair use and availability
You may not use the service unlawfully, infringe third-party rights, defeat security or quotas, submit malicious material or impair availability. WoluTools may block a job or account where reasonably necessary for security, fraud prevention or legal compliance. Maintenance and changes may occur; mandatory consumer rights remain unaffected.
8. Liability
WoluTools is liable without limitation for intent, gross negligence, injury to life, body or health, fraudulently concealed defects and liability required by law. For negligent breach of an essential contractual duty, liability is limited to foreseeable damage typical for the contract. Otherwise liability for ordinary negligence is excluded to the extent permitted by law.
9. Law, contact and account closure
German law applies, without removing mandatory protections of a consumer's country of residence. Jurisdiction is agreed only where legally permitted. Contact info@wolutools.com for support, plan cancellation, account closure or contractual questions.